AE Sports Videos & Photography

We are a professional Video company. It is absolutely prohibited to copy our DVD's for any reason other than for a personal backup. If we find that you are making illegal copies of our DVD's we have the right to take legal action. If you choose to violate this agreement and you have purchased a season package from us, you will forfeit your package for the remainder of the season, and the money is non-refundable.

DVD's are not refundable. Defective DVD's maybe returned within 14 days of the purchase date for individual weekly games and 14 days after shipment for season/tournament packages, for a replacement of the same exact item. DVD games cannot be exchanged for a different game date.

We do not give refunds for any missed games due to schedule changes, by-weeks, missed plays, or bad weather conditions. We cannot give refunds due to poor environment conditions such as poor lighting, confined recording area's, or uncontrolled spectator behavior such as standing in from of the camera or foul language. If we fail to record any game due to other obligations on our part, then we will give a full refund for that missed game.

If you have purchased a season/tournament package and for any reason we determine we will not be recording the remainder of your season or your child gets hurt or ill and is unable to finish the season, we will refund the remaining games minus the games already received at full game weekly price ($20 for youth leagues / $25 for middle & high schools, prices subject to change). A doctors letter will be required for injury refunds. We will evaluate the reason your season was discontinued where applicable.

We do not offer a refund for players who get removed from the team for the "bad grades no play" policy or for player injections. If you purchased a middle/high school season package and child gets moved to another team that we are NOT recording, we will offer a partial refund for the remainder of the season. However we WILL require a letter from the coach or school official.

Compatibility/Equipment: All games are recorded with Sony or JVC Hard Drive cameras. They are converted on pc to mpg format then converted to DVD vob format. Our preferred choice of media is Memorex DVD -R. You may want to check with your DVD player manufacture manual to find out if your player is compatible with this media type. We have have found the 90% such as Sony, Phillips Magnavox, & JVC are compatible with media we use. If you have a High Definition DVD player will you experience loss of quality as we do not record using High Def standards.

If you would like to request a sample DVD before purchasing any DVD product from us please call (817) 337-1048 or email the request to sales@aesportsvideos.com

Our Photo Return Policy

We do not offer refunds for any orders that the images are pre viewable via our web site. If your order was damaged during shipping you will have one week to contact us for replacement.

Customer Satisfaction is very important to us. If there is anything we can do to improve our service to you, please let us know at sales@aesportsvideos.com . If something about your order is not to your satisfaction we will make it right with a reprint or a refund. We only require one thing from you, you must send us the photos you are not satisfied with for replacement or refund.

If there is a issue with your order we will make several attempt to contact you. Over all it is YOUR responsibility as the consumer to contact us with issues regarding your order.

Custom Orders Return Policy: We do not offer any refund for custom orders such as posters. We will do everything in our power to make sure your custom order is to your liking, however once again it is your responsibility to contact us within 2 weeks after your order has been placed with any concerns you have so that we can resolve the issue quickly.

Please remember that when returning any item to us for refund or replacement. PLEASE use a tracking service and PLEASE be sure to package all items properly. We will issue a exchange for any item that was damaged upon return to us. Please send all returns to:

AE Sports Videos & Photography
4016 Summer hill Lane
Keller, TX 76248


	Our DVD Return Policy We are a professional Video company. It is absolutely prohibited to copy our DVD's for any reason other than for a personal backup. If we find that you are making illegal copies of our DVD's we have the right to take legal action. If you choose to violate this agreement and you have purchased a season package from us, you will forfeit your package for the remainder of the season, and the money is non-refundable. DVD's are not refundable. Defective DVD's maybe returned within 14 days of the purchase date for individual weekly games and 14 days after shipment for season/tournament packages, for a replacement of the same exact item. DVD games cannot be exchanged for a different game date. We do not give refunds for any missed games due to schedule changes, by-weeks, missed plays, or bad weather conditions. We cannot give refunds due to poor environment conditions such as poor lighting, confined recording area's, or uncontrolled spectator behavior such as standing in from of the camera or foul language. If we fail to record any game due to other obligations on our part, then we will give a full refund for that missed game. If you have purchased a season/tournament package and for any reason we determine we will not be recording the remainder of your season or your child gets hurt or ill and is unable to finish the season, we will refund the remaining games minus the games already received at full game weekly price ($20 for youth leagues / $25 for middle & high schools, prices subject to change). A doctors letter will be required for injury refunds. We will evaluate the reason your season was discontinued where applicable. We do not offer a refund for players who get removed from the team for the "bad grades no play" policy or for player injections. If you purchased a middle/high school season package and child gets moved to another team that we are NOT recording, we will offer a partial refund for the remainder of the season. However we WILL require a letter from the coach or school official. Compatibility/Equipment: All games are recorded with Sony or JVC Hard Drive cameras. They are converted on pc to mpg format then converted to DVD vob format. Our preferred choice of media is Memorex DVD -R. You may want to check with your DVD player manufacture manual to find out if your player is compatible with this media type. We have have found the 90% such as Sony, Phillips Magnavox, & JVC are compatible with media we use. If you have a High Definition DVD player will you experience loss of quality as we do not record using High Def standards. If you would like to request a sample DVD before purchasing any DVD product from us please call (817) 337-1048 or email the request to sales@aesportsvideos.com Our Photo Return Policy We do not offer refunds for any orders that the images are pre viewable via our web site. If your order was damaged during shipping you will have one week to contact us for replacement. Customer Satisfaction is very important to us. If there is anything we can do to improve our service to you, please let us know at sales@aesportsvideos.com . If something about your order is not to your satisfaction we will make it right with a reprint or a refund. We only require one thing from you, you must send us the photos you are not satisfied with for replacement or refund. If there is a issue with your order we will make several attempt to contact you. Over all it is YOUR responsibility as the consumer to contact us with issues regarding your order. Custom Orders Return Policy: We do not offer any refund for custom orders such as posters. We will do everything in our power to make sure your custom order is to your liking, however once again it is your responsibility to contact us within 2 weeks after your order has been placed with any concerns you have so that we can resolve the issue quickly. Please remember that when returning any item to us for refund or replacement. PLEASE use a tracking service and PLEASE be sure to package all items properly. We will issue a exchange for any item that was damaged upon return to us. Please send all returns to: AE Sports Videos & Photography 4016 Summer hill Lane Keller, TX 76248