We are a professional Video company.
It is absolutely prohibited to copy our DVD's for any reason other
than for a personal backup. If we find that you are making illegal
copies of our DVD's we have the right to take legal action. If you
choose to violate this agreement and you have purchased a season package
from us, you will forfeit your package for the remainder of the season,
and the money is non-refundable.
DVD's are not refundable. Defective
DVD's maybe returned within 14 days of the purchase date for individual
weekly games and 14 days after shipment for season/tournament packages,
for a replacement of the same exact item. DVD games cannot be exchanged
for a different game date.
We do not give refunds for any missed games due to
schedule changes, by-weeks, missed plays, or bad weather conditions.
We cannot give refunds due to poor environment conditions such as
poor lighting, confined recording area's, or uncontrolled spectator
behavior such as standing in from of the camera or foul language.
If we fail to record any game due to other obligations on our part,
then we will give a full refund for that missed game.
If you have purchased a season/tournament package
and for any reason we determine we will not be recording the remainder
of your season or your child gets hurt or ill and is unable to finish
the season, we will refund the remaining games minus the games already
received at full game weekly price ($20 for youth leagues / $25 for
middle & high schools, prices subject to change). A doctors letter
will be required for injury refunds. We will evaluate the reason your
season was discontinued where applicable.
We do not offer a refund for players who get removed
from the team for the "bad grades no play" policy or for
player injections. If you purchased a middle/high school season package
and child gets moved to another team that we are NOT recording, we
will offer a partial refund for the remainder of the season. However
we WILL require a letter from the coach or school official.
Compatibility/Equipment: All
games are recorded with Sony or JVC Hard Drive cameras. They are converted
on pc to mpg format then converted to DVD vob format. Our preferred
choice of media is Memorex DVD -R. You may want to check with your
DVD player manufacture manual to find out if your player is compatible
with this media type. We have have found the 90% such as Sony, Phillips
Magnavox, & JVC are compatible with media we use. If you have
a High Definition DVD player will you may experience loss of quality
as we do not record all games using High Def standards.
If you would like to request a sample
DVD before purchasing any DVD product from us please call (817) 577-0101
or email the request to sales@aesportsvideos.com
Our
Digital Download Refund Policy
In the event you are not satisfied
with our services for a digital download package we will refund you
your package price minus each week you used the subscription. We do
keep a log file of each download that will contain your email, IP
Address, Game Downloaded, Date & Time. If you are having issue's
please call us within 24-48 hours after your subscription has been
activated so that we can provide you technical support to help resolve
your issue.
Our
Photo Return Policy
We do not offer refunds for any orders
that the images are pre viewable via our web site. If your order was
damaged during shipping you will have one week to contact us for replacement.
Customer Satisfaction is very important
to us. If there is anything we can do to improve our service to you,
please let us know at sales@aesportsvideos.com
. If something about your order is not to your satisfaction we will
make it right with a reprint or a refund. We only require one thing
from you, you must send us the photos you are not satisfied with for
replacement or refund.
If there is a issue with your order we
will make several attempt to contact you. Over all it is YOUR responsibility
as the consumer to contact us with issues regarding your order.
Custom Orders Return Policy:
We do not offer any refund for custom orders
such as posters. We will do everything in our power to make sure your
custom order is to your liking, however once again it is your responsibility
to contact us within 2 weeks after your order has been placed with
any concerns you have so that we can resolve the issue quickly.
Shipping Policy:
If you select standard USPS (United
States Postal Service) as you shipping method and you do not receive
your order within 20 days you will need to contact us immediately.
You have 30 days from the purchase date to contact us regarding replacement.
If you do not contact us within the 30 days you will be required to
pay a replacement fee in addition to Fed Ex (Signature required) shipping
fee's. Not contacting us within 90 days from the date the order was
placed voids your order.
Please remember that when returning any
item to us for refund or replacement. PLEASE use a tracking service
and PLEASE be sure to package all items properly. We will issue a
exchange for any item that was damaged upon return to us. Please send
all returns to:
AE Sports Videos & Photography
8537 Muir Drive
Keller , TX 76244
