AE Sports Videos - Return Policy

We are the sole & rightful owners of all videos we produce. It is illegal for anyone to duplicate our videos without our permission. When you purchase a video or season package you agree to the terms that you will not broadcast, duplicate, copy, or reproduce our videos in any way or by any means whatsoever other than for the use in which it was originally intended. You are not allowed to create highlight videos with our footage without prior notification. If you violate this agreement, lawful action may be taken against you. In addition, if you have purchased a season package you will forfeit the remainder of the season without any refunds. ALL VIDEOS ARE WATER MARKED WITH OUR WEB SITE DOMAIN NAME.

We do not issue refunds of any kind for finished products or projects which require a “work in progress” process, such as Personal or recruitment highlight videos. Once an order has been placed for a highlight video, the work may begin immediately, as we attempt to clip games as the season progresses. Therefore, highlight videos of any kind are not eligible for refunds. You may, however, Cancel a service within 72 hours from the order date. Meaning that if you book AE Sports Videos to record or photograph a game or event, you have up to 72 hours, from the order date, to contact us via e-mail or phone. You must receive an acknowledgement from an AE Sports employee that we received your cancellation request or the cancellation will not be valid. Also, the 72 hour period is not applicable to games or events that are booked within 72 hours of the game or event date. For additional questions or details concerning cancellation of services or refunds of any other type, please continue below and feel free to contact an AE Sports member once you are done if your questions have not been answered.

We do not give refunds for High School/Middle School package commitments. If you purchased a package as part of the minimum requirements for us to record your season we can not issue refund for any reason. However we can issue you a credit towards future purchase with AE Sports Videos & Photography.

In the event we are unable to provide service such as "highlight videos" for any unforeseen circumstances, we will offer the customer a full refund.

If you have purchased a season/tournament package and for any reason we determine we will not be recording the remainder of your season or your child gets hurt or ill and is unable to finish the season, we will refund the remaining games minus the games already received at full game weekly price ($20 for youth leagues / $25 for middle & high schools, prices subject to change). A doctors letter will be required for injury refunds. We will evaluate the reason your season was discontinued where applicable.

We do not offer a refund for players who get removed from the team for "no pass, no play" policy, are not starters, have little to no playing time or for player ejections. If you purchased a middle/high school season package and your child gets moved to another team that we are NOT recording, we will offer a partial refund for the remainder of the season. However, we WILL require a letter from the coach or school official.

We do not give refunds for any missed games due to schedule changes, bye weeks, missed plays, or bad weather conditions. We cannot give refunds due to poor environment conditions such as poor lighting, confined recording area's, or uncontrolled spectator behavior such as standing in from of the camera or foul language. If we fail to record any game due to other obligations on our part, then we will give a full refund for that missed game.

We are a professional Video company. It is absolutely prohibited to copy our DVD's for any reason other than for a personal backup. If we find that you are making illegal copies of our DVD's we have the right to take legal action. If you choose to violate this agreement and you have purchased a season package from us, you will forfeit your package for the remainder of the season, and the money is non-refundable.

DVD's are non-refundable. Defective DVD's maybe returned within 14 days of the purchase date for individual weekly games and 14 days after shipment for season/tournament packages, for a replacement of the same exact item. DVD games cannot be exchanged for a different game date. You are responsible for the postage fee to return the defective game DVD. Please call (817) 379-1407 to request a return mailing address (You will be required to provide your Name, Address, & Order #)

Compatibility/Equipment: All games are recorded with Sony Hard Drive cameras. They are converted on pc to mpg format then converted to DVD vob format. Our preferred choice of media is Memorex DVD -R. You may want to check with your DVD player manufactures manual to find out if your player is compatible with this media type. We have found that 90% such as Sony, Phillips Magnavox, & JVC are compatible with media we use.

If you would like to request a sample DVD before purchasing any DVD product from us please call (817) 379-1407 or email the request to sales@aesportsvideos.com

In the event you are not satisfied with our services for a digital download package we will refund you your package price minus each week you used the subscription. We do keep a log file of each download that will contain your email, IP Address, Game Downloaded, Date & Time. If you are having issue's please call us within 24-48 hours after your subscription has been activated so that we can provide you technical support to help resolve your issue.

We do not offer refunds for any orders that the images are pre viewable via our web site. If your order was damaged during shipping you will have one week to contact us for replacement.

Customer Satisfaction is very important to us. If there is anything we can do to improve our service to you, please let us know at sales@aesportsvideos.com . If something about your order is not to your satisfaction we will make it right with a reprint or a refund. We only require one thing from you, you must send us the photos you are not satisfied with for replacement or refund.

If there is an issue with your order, we may make several attempts to contact you. However, it is YOUR responsibility, as the consumer, to contact us with issues regarding your order.

Custom Orders Return Policy: We do not offer any refund for custom orders such as posters. We will do everything in our power to make sure your custom order is to your liking, however, once again, it is your responsibility to contact us within 2 weeks after your order has been placed with any concerns you have so that we can resolve the issue quickly.

Shipping Policy: If you select standard USPS (United States Postal Service) as your shipping method and you do not receive your order within 20 business days you will need to contact us immediately following the 20 day period. You have 30 days from the purchase date to contact us regarding replacement. If you do not contact us within the 30 days you will be required to pay a replacement fee in addition to Fed Ex (Signature required) shipping fee's. Not contacting us within 90 days from the date the order was placed voids your order.

Please remember that when returning any item to us for refund or replacement, use a tracking service and PLEASE be sure to package all items properly. We will issue an exchange for any item that was damaged upon return & inspection. Please send all returns to:

AE Sports Videos & Photography
4180 Fossile Butte Drive
Keller , TX 76244

We may update, change or modify our Return/Refund policies at any time and without notice.